Last updated: 1 April 2026
Norfolk Living Guide (“we,” “us,” or “our”) operates the website norfolklivingguide.co.uk. This privacy policy explains how we collect, use, and protect your personal information when you visit our site.
Information We Collect
Information you provide directly: If you contact us by email, submit a form, or subscribe to our newsletter, we collect the information you provide – typically your name and email address. We only collect what’s necessary to respond to your enquiry or deliver the service you’ve requested.
Information collected automatically: When you visit our site, we automatically collect certain technical information including your IP address (anonymised), browser type, device type, pages visited, time spent on pages, and referring website. This data is collected through cookies and similar technologies (see our Cookie Policy for details).
How We Use Your Information
We use the information we collect to operate and improve the website, respond to enquiries and correspondence, send our newsletter (if you’ve subscribed), analyse site usage to improve our content and user experience, display relevant advertising, and detect and prevent misuse of the site. We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.
Legal Basis for Processing
Under UK GDPR, we process your data on the following bases: Consent – for newsletter subscriptions and non-essential cookies. You can withdraw consent at any time. Legitimate interests – for analytics, site improvement, and fraud prevention, where these interests don’t override your rights. Contractual necessity – where you’ve contacted us and we need your information to respond.
Third-Party Services
We use the following third-party services that may process your data: Google Analytics for website analytics (data is anonymised), LiteSpeed Cache for site performance, Brevo for newsletter delivery, and various affiliate networks for tracking referral commissions when you click affiliate links. Each of these services has its own privacy policy. We recommend reviewing them if you’d like to understand how they handle data.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Email correspondence is retained for up to 24 months. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained in anonymised form for up to 26 months.
Your Rights
Under UK data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing based on legitimate interests, request restriction of processing, and data portability. To exercise any of these rights, email us at hello@norfolklivingguide.co.uk. We will respond within 30 days.
Data Security
We take reasonable technical and organisational measures to protect your personal data. Our site uses SSL encryption (HTTPS) for all connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our site is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.
Changes to This Policy
We may update this policy from time to time. Significant changes will be highlighted on our site. We encourage you to review this page periodically.
Contact
For any privacy-related enquiries, contact us at hello@norfolklivingguide.co.uk. If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.